| Providing excellent customer service needs to be | | | | 3. Be Polite |
| a key, fundamental practice. It is a way of life! | | | | Customers deserve respect and consideration. |
| Daily actions must reflect spoken words. Each | | | | That means saying "please" and "thank you," |
| employee needs to be committed to "walk the | | | | smiling and making eye contact, treating all their |
| talk" and provide excellent customer service to | | | | questions seriously. It means delivering the same |
| everyone they deal with. | | | | great service even if you are not feeling well, or |
| The following five positive "Ps" of customer | | | | you are having a bad day. |
| service are important elements to be | | | | 4. Be Prompt |
| remembered and daily applied. | | | | Never keep a customer waiting. Put aside |
| 1. Be Proud | | | | everything else in order to serve the customer. If |
| Have confidence in yourself, and the job you do. | | | | you tell a customer that you are going to do |
| View yourself as an expert, someone who has | | | | something at a certain time, make sure you do it. |
| the knowledge and expertise to deliver a valuable | | | | 5. Be Personal |
| service to your business customers. | | | | Customers want and need personal attention. |
| 2. Be Professional | | | | They want to be treated as individuals, not as |
| You never get a second chance to make a good | | | | numbers. Get to know your customers - their |
| first impression! Always put the customer first. Be | | | | business needs, goals, and expectations. Equally |
| sure to speak up if you know some piece of | | | | important is taking the time to get to know their |
| information that will help the customer. | | | | customers. |